Privacy Policy

 Effective Date: May 1st, 2026 At PokeGhouls TCG ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, shop at our retail store, or interact with our services.

1. Information We Collect - We collect several types of information to fulfill orders, improve your shopping experience, and provide customer support:

• Contact Information: Name, billing/shipping address, email address, and phone number.
• Payment Information: Credit/debit card details, processed securely through third-party payment gateways (we do not store your full financial data).
• Account Information: Usernames, passwords, and purchase history if you create an account.
• Technical Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and similar technologies.

2. How We Use Your Information - We use the information we collect for the following purposes:

• Order Fulfillment: Processing your orders, shipping Pokémon cards, and managing returns or exchanges.
• Customer Support: Responding to your inquiries, order issues, and feedback.
• Marketing: Sending you updates, promotions, and newsletters (only if you have opted-in; you can unsubscribe at any time).
• Security & Fraud Prevention: Protecting our business and customers from unauthorized access or fraudulent transactions.

3. How We Share Your Information - We do not sell, trade, or rent your personal information to third parties. We may only share your data with trusted entities under strict conditions:

• Service Providers: Companies that assist us in operating our website, processing payments (e.g., Shopify, Stripe, Visa, Master Card and Discover), and delivering packages (e.g., USPS, UPS, FedEx).
• Legal Requirements: When required by law, such as to comply with a subpoena, or to protect our rights, safety, and property.

4. Data Security - We implement a variety of security measures, including Secure Socket Layer (SSL) technology, to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. 

5. Your Rights and Choices - Depending on your location, you may have specific rights regarding your personal information:

• Access & Correction: You can request access to or correction of your personal data.
• Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in our emails.
• Deletion: You can request that we delete your personal information, though we may retain certain records for legal or accounting purposes.

6. Children's Privacy - Our store is designed for general audiences, but parents and guardians should oversee their children's online activity. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

7. Changes to This Privacy Policy - We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with a new Effective Date.

8. Contact Us - If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: PokeGhouls TCG
sales@pokeghoulstcg.com